beep™ App FAQs
As of 24 May 2018
1. Why do I need the beep™ app?
The beep™ app was developed to help you, our cardholder, better manage your card by offering the following services:
Inform you of your card balance.
Show you the last 10 transactions made using the card.
Allow you to register up to 5 cards so you can monitor your load and usage.
2. Will it work on all beep™ cards?
Yes. All cards with beep™ chip can be registered (beep card), BPI Amore, Paymaya beep card, GCash beep card, Concessionary beep card, Student discount card, ID's with the beep chip).
3. Will it work on all mobile phones/mobile devices?
It will work on smartphones with the following iOS and Android operating system.
Android minimum requirements:
Android v5.0 (Lollipop) and above
iPhone 6 and newer
iOS v9.0 and above
4. Can I register one (1) card in 2 mobile apps?
No. A card can only be registered in one acount.
5. Will the app show my realtime card balance?
There may a slight delay in the balance shown as data is uploaded periodically throughout the day.
The time and date of the card balance will be shown in the app.
6. Will the app show up-to-date transactions?
There may a slight delay in the transactions shown as data is uploaded periodically throughout the day.
7. What will happen if I lose my cell/mobile phone where the app is installed?
There are several ways you can recover the data in your beep™ app if you lose your mobile phone:
You can still access your beep™ app through a different mobile phone by entering your account (previous mobile #) and PIN.
If you forgot your previous mobile #, you can recover your account through the registered recovery e-mail.
If recovery e-mail is not available, you can key-in at least one of your registered beep™ CAN and your registered First Name and Last Name in your previous account. After this, you need to provide the answer to the security question you provided.
It is important, therefore, to ensure that you remember your nominated recovery e-mail, at least 1 registered CAN in the App, your registered First Name & Last Name and your answer to the security question to be able to recover the data in your beep™ app in case you lose your mobile or cell phone.
8. What if I forget my PIN?
You can reset your PIN by entering the OTP code that will be sent to your mobile # and then by answering the security question.
9. Is the total shown on the Home Page/Tab the total balance for all my registered cards?
The Total Balance shown in the Home Page/Tab is the total accumulated balance of all active registered cards.
10. I registered my card but it says "Verifying Card." What does this mean?
This happens when the card registered is either:
A fresh or new card that has no registered load or usage transaction yet;
A fresh or new card that has transactions made prior to the data loading cut-off. If this is the case, the card will show transactions the following day.
11. How do I delete a card from my app?
Click on the Cards portion, scroll to the card you want to delete and SWIPE TO THE RIGHT. The card will be removed from the cards monitored in your beep™ app. This card, however, can still be used (provided it has not yet expired) but will no longer appear in your beep™ app.
